Customer Grievance Redressal | Ishika Capital Private Limited

Ishika Capital Private Limited is committed to providing prompt and efficient services to its customers. This Customer Grievance Redressal Mechanism is framed in accordance with RBI guidelines under the DAKSH framework.

📌 Complaint Lodging & Escalation Flowchart

Step 1 – Customer Care Executive

Step 2 – Branch Manager

Step 3 – Grievance Redressal Officer

Step 4 – Nodal Officer

Step 5 – RBI (CMS Portal)

📋 Grievance Chart of Ishika Capital Pvt. Ltd.

Level	Contact Point	Mode of Contact	Response Time	Action Taken
Level 1	Customer Support	Toll-Free Number: 11-45139097 Email: info.ishikacapital@gmail.com Branch Visit: 197, Deepali Enclave, Pitampura, Delhi – 110034	24 – 48 Hours	Register the complaint and provide resolution or escalate if unresolved.
Level 2	Grievance Redressal Officer / Nodal Officer	Name: Rhimjhim Ratna Contact No.: +91-8595170453 Email: info.ishikacapital@gmail.com Branch Visit: 197, Deepali Enclave, Pitampura, Delhi – 110034	30 Working Days	Review complaint if unresolved at Level 1 and provide final resolution.
Level 3	Reserve Bank of India (RBI)	RBI’s Online CMS Portal Written Complaint	Varies as per case	If unsatisfied, customer may approach RBI’s Banking Ombudsman for further redressal.

Note: Customers are advised to approach the next level only if the complaint is not resolved satisfactorily at the previous level.

🏦 RBI Complaint Management System (CMS)

Customers who are not satisfied with the resolution of their complaint or whose complaint remains unresolved for 30 days may lodge their complaint with the Reserve Bank of India on the CMS portal.

CMS Portal: https://cms.rbi.org.in